Service Desk Technician — Tier 1
Handle intake, triage, documented fixes, user communication, and escalation.
Careers at DRS
Build the team behind reliable technology.
DRS is building a complete managed-services organization for commercial and government facilities: leadership, administration, engineering, field delivery, customer care, security, and compliance.
Phase 1 openings
Join the first DRS operating team
These are the five initial operational roles approved for the first phase: support, field delivery, sales, dispatch, and administration. Select a title for the complete role description and application link. Openings remain subject to final business need, location, classification, and written DRS approval.
Application process: Viewers may express interest by email from each role profile. This preview does not collect, store, upload, or automatically send applications; your email client will open a draft for your review before you send it.
Service desk & support
Customer-facing technical support for the first service operation.
Field operations & implementation
Approved onsite delivery, installation, testing, and closeout.
Field Technician
Perform approved onsite service, device work, testing, labeling, and evidence capture.
Dispatcher / Scheduling Coordinator
Coordinate approved work windows, technician availability, customer updates, and handoffs.
Sales & customer development
Build qualified opportunities without overpromising scope, pricing, eligibility, or delivery.
Sales / Business Development Representative
Develop qualified opportunities, conduct discovery, and coordinate scoped proposals.
Administrative & customer coordination
Keep intake, records, customer communication, and internal handoffs organized.
Administrative / Customer Service Coordinator
Manage intake, updates, appointment coordination, records, and customer communication.
How hiring works
Interest first; role approval before commitment
DRS can use this page to organize workforce needs. It does not collect applications, create employee or contractor records, promise compensation, or authorize work.
1. Express interest
Contact DRS with the role category and relevant experience.
2. Scope the role
DRS confirms business need, duties, location, classification, and requirements.
3. Review
Qualified candidates proceed through an owner-approved review process.
4. Written offer
Only a written, authorized offer establishes employment terms or contractor scope.